Our Staff

Rachael Firl, HID

Rachael Firl, HID

Hearing Instrument Dispenser

Rachael Firl is a Hearing Instrument Dispenser. Rachael is originally from Sartell, MN and moved to Plymouth, MN in 2017. Rachael attended St. Cloud State University and started working at Audibel in 2018. Rachael began working in the hearing industry in 2012 and was drawn to the profession because of family members and friends who suffer with speech and hearing difficulties.

What Rachael loves most about saving hearing lives is connecting people to their world again. Rachael strives for; precise custom solutions, concierge level care, and verified best speech clarity in her everyday work with patients.

Outside of saving hearing lives – Rachael loves hobbies such as golf, relaxing at the cabin, and cheering on the Wild, Vikings, and SCSU Hockey.

Muriel Heher, PSC

Muriel Heher, PSC

Patient Services Coordinator

Muriel has worked in the customer service field since 2007. Working in healthcare has allowed her to help people have a better quality of life.
Muriel has lived in Minnesota since 1997.

Married with two adult children, Muriel enjoys helping patients connect to loved ones through the gift of better hearing.

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Customer Reviews

Update 1/3/23 - had a slight issue with one of my hearing aids. I was taken care of quickly and professionally. Always a pleasant experience. They are very good about backing up their product. Very personalized care. Always checking to see if I need anything and paying attention to the...

Denny McCormick, on Google

At first I was skeptical thinking they just want to sell me hearing aids and expected the heavy pressure sales pitch. I was happily surprised when that wasn't the case at all. They were very friendly and professional, even when my intake info didn't go through and they had to...

Michele Carpenter, on Google

The staff is very friendly & seem to know what they’re doing. However, I’ve had 3 different hearing aids…first one was a mail-order one that worked quite well…second one from a hearing center here in town…had it for a few years. But then got an invitation to come to Starkey...

Connie Olson, on Google

Everyone at Starkey HearCare was very nice. They explained everything and always asked if you had any questions. It was a good experience!

Carol Thaemert, on Google

I was greeted as I walked into the office and we quickly went over insurance and other paperwork details. Rachael then brought me back to the testing room and we sat down and reviewed test results. Upon seeing the test results, we discussed lifestyle and past hearing issues. A very...

Perry Hartmann, on Google

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