Our Staff

Rachel Firl, HID

Rachel Firl, HID

Hearing Instrument Dispenser

Rachael Firl is a Hearing Instrument Dispenser. Rachael is originally from Sartell, MN and moved to Plymouth, MN in 2017. Rachael attended St. Cloud State University and started working at Pin Drop Hearing in 2018. Rachael began working in the hearing industry in 2012 and was drawn to the profession because of, family members and friends who suffer with speech and hearing difficulties.

What Rachael loves most about saving hearing lives is connecting people to their world again. Rachael strives for; precise custom solutions, concierge level care, and verified best speech clarity in her everyday work with patients.

Outside of saving hearing lives – Rachael loves hobbies such as golf, relaxing at the cabin, and cheering on the Wild, Vikings, and SCSU Hockey.

Muriel Heher, PSC

Muriel Heher, PSC

Patient Services Coordinator

Muriel has worked in the customer service field since 2007. Working in healthcare has allowed her to help people have a better quality of life.
Muriel has lived in Minnesota since 1997.

Married with two adult children, Muriel enjoys helping patients connect to loved ones through the gift of better hearing.

Customer Reviews

My experience with the Shakopee Starkey location has been especially positive. The entire process has been professional and the two women, Haley and Taylor, are driven to make your experience the BEST! The Starkey lab equipment is state of the art as well as my hearing aid.

Dale Ebel, on Google

I am impressed with the staff and the hearing aid, the staffs very helpful, kind and courteous. The hearing aids work very well and I can control them from my smartphone. I am pleased with the entire purchase, would recommend them to anyone with hearing loss or tinnitus, if you...

Greg Felt, on Google

I was very impressed with the new facility in Shakopee. Both Taylor and Haley were very professional. .

Lewis Ingalsbe, on Google

I have been a client of Pindrop Hearing for several years. I am very happy with the experiences I have had with Allie. He has great knowledge of hearing aids and has always been a great provider for me. Whenever I have any problems with my hearing aids, he has...

Ken Waletzko, on Google

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