Our Staff

Rachael Firl, HID

Rachael Firl, HID

Hearing Instrument Dispenser

Rachael Firl is a Hearing Instrument Dispenser. Rachael is originally from Sartell, MN and moved to Plymouth, MN in 2017. Rachael attended St. Cloud State University and started working at Starkey HearCare in 2018. Rachael began working in the hearing industry in 2012 and was drawn to the profession because of family members and friends who suffer with speech and hearing difficulties.

What Rachael loves most about saving hearing lives is connecting people to their world again. Rachael strives for; precise custom solutions, concierge level care, and verified best speech clarity in her everyday work with patients.

Outside of saving hearing lives – Rachael loves hobbies such as golf, relaxing at the cabin, and cheering on the Wild, Vikings, and SCSU Hockey.

Muriel Heher, PSC

Muriel Heher, PSC

Patient Services Coordinator

Muriel has worked in the customer service field since 2007. Working in healthcare has allowed her to help people have a better quality of life.
Muriel has lived in Minnesota since 1997.

Married with two adult children, Muriel enjoys helping patients connect to loved ones through the gift of better hearing.

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Customer Reviews

Great service, personnel is very helpful and knowledgeable about their business, also friendly.

Dwight Petty, on Google

They were very accommodating. I had a broken wax guard stuck in the aid. It was fixed quickly. Thank you for the good service

Marlene Karvonen, on Google

Very knowledgeable and friendly staff. I’m about ready for my 3rd set of hearing aids and I will only consider Starkey. They’re the best!!!

David Beckius, on Google

The Starkey hear care crew in Shakopee is excellent. Friendly, knowledgeable and on time. Take time to explain and answer questions in an easily understood manner. Newly remodeled facility is open, bright and clean. They have all the latest technology for ears and hearing. I highly recommend them for hearing...

Kyle Tidstrom, on Google

Polite, fast, excellent job. Good place to do business.

Robert B, on Google

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