Our Staff

Rachael Firl, HID

Rachael Firl, HID

Hearing Instrument Dispenser

Rachael Firl is a Hearing Instrument Dispenser. Rachael is originally from Sartell, MN and moved to Plymouth, MN in 2017. Rachael attended St. Cloud State University and started working at Starkey HearCare in 2018. Rachael began working in the hearing industry in 2012 and was drawn to the profession because of family members and friends who suffer with speech and hearing difficulties.

What Rachael loves most about saving hearing lives is connecting people to their world again. Rachael strives for; precise custom solutions, concierge level care, and verified best speech clarity in her everyday work with patients.

Outside of saving hearing lives – Rachael loves hobbies such as golf, relaxing at the cabin, and cheering on the Wild, Vikings, and SCSU Hockey.

Muriel Heher, PSC

Muriel Heher, PSC

Patient Services Coordinator

Muriel has worked in the customer service field since 2007. Working in healthcare has allowed her to help people have a better quality of life.
Muriel has lived in Minnesota since 1997.

Married with two adult children, Muriel enjoys helping patients connect to loved ones through the gift of better hearing.

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Customer Reviews

Technician was very professional, knowledgable, friendly & informative.

Greg Koch, on Google

Polite, fast, excellent job. Good place to do business.

Robert B, on Google

I would highly recommend Starkey Hear Care. Rachel and Muriel were wonderful to work with. I left feeling empowered with knowledge that helped me choose the right hearing aides for me and was fitted the same day with hearing aides that are absolutely incredible. The sound is crisp and clear,...

Sharon Schopf, on Google

What a great place to go. I walked in a little late and was greeted with a welcoming smile. Got fitted for custom molded hearing protection and I won’t be going anywhere else! Thank you both very much!!!

Shannon Oleson, on Google

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