What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Update 1/3/23 - had a slight issue with one of my hearing aids. I was taken care of quickly and professionally. Always a pleasant experience. They are very good about backing up their product. Very personalized care. Always checking to see if I need anything and paying attention to the...

Denny McCormick, on Google

At first I was skeptical thinking they just want to sell me hearing aids and expected the heavy pressure sales pitch. I was happily surprised when that wasn't the case at all. They were very friendly and professional, even when my intake info didn't go through and they had to...

Michele Carpenter, on Google

The staff is very friendly & seem to know what they’re doing. However, I’ve had 3 different hearing aids…first one was a mail-order one that worked quite well…second one from a hearing center here in town…had it for a few years. But then got an invitation to come to Starkey...

Connie Olson, on Google

Everyone at Starkey HearCare was very nice. They explained everything and always asked if you had any questions. It was a good experience!

Carol Thaemert, on Google

I was greeted as I walked into the office and we quickly went over insurance and other paperwork details. Rachael then brought me back to the testing room and we sat down and reviewed test results. Upon seeing the test results, we discussed lifestyle and past hearing issues. A very...

Perry Hartmann, on Google

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